FAQ's - Hamilton Event Rentals - Ontario, Canada | Party, Birthdays, Weddings & Corporate Events

#1 Hamilton Event Rental Company | We provide rental products such as stage rentals, marquee letters, furniture rentals, vanity mirrors, string lighting for weddings, tents, patio furniture, heaters, astro turf, white picket fences and more. We are a Hamilton Event Rental Company that focuses on parties, weddings and corporate events. We have a large selection of clients from all industries that depend on us to deliver high quality products. We have a large warehouse that services Hamilton and all across the GTA. We have an exceptional customer service team and professional setup crew that can deliver, setup and pick up after your event.


About	Warehouse	Photo Gallery	Our Clients	FAQ's	Contact Us	Mon - Fri: 9:00 AM - 4:00 PM

Create Amazing Events, Parties & Weddings. Explore Over 20,000 Props, Trees & Furniture.

Party Rentals

Lighting Rentals

String Lighting, Outdoors

Light Pole, Frame, Canopy

Backdrops, Photos, Booths

Chandeliers, Lamps, Hanging

Confetti, Sparks, Fog, Bubble

DJ, Uplight, Mirror Ball, Neon

Furniture Rentals

LED Glow Furniture

Bars, Drinks, Ice, Coolers

Tables, Cruisers, Shelves

Chairs, Bench, Bar Stools

Sofa, Lounge, Rug, Pillow

Heaters, Firepits, Umbrella

Decor Rentals

Props, Decor, Themes

Wedding Props, Decor

Trees, Flowers, Planters

Hedge, Flower Wall, Topiary

Drapes, Table Cover, Linens

Fence, Grass, Walls, Column

Show Rentals

Signs, Easels, Display Boards

Carpets, Stanchions, Flooring

Stage, Risers, Bleacher, Truss

Podiums, Walls, Office, Rooms

Booths, Counters, Floors, Walls

TV, Charge, Speakers, Projector

Display Rentals

Branding Rentals

Games, Prize, Contest

Tower, Column, Plinths

Quick Product Search

Frequently Asked Questions

Our 100% Refund Policy

Receive a full refund when you cancel 7 days before your event date. We know things happen and plans change which is why you'll receive a refund with no questions asked.

$5,000,000 Insurance Coverage

Insurance coverage is very important to us and our clients. We have a $5,000,000 liability insurance coverage with RSA. When it comes to insurance; we want to let you know that you're working with a reliable and trust worthy company.


	Frequently Asked Questions:

	What's the best way to contact you?
	Emails are the best way to reach us because we can track all conversations, requests, dates and event orders.

	Do you have a phone number I can call?
	We only provide phone numbers for clients that have been quoted. We want to make sure our lines are available to support them.

	Do you provide discounts or sponsorships?
	We do not provide discounts or sponsorships. We have high expenses including warehouse, trucks, equipment and staffing.

	Can I pick up and drop off my order?
	Yes you can pickup and drop off between the hours of 9am and 3pm. We have $150 fee for logistics and preparation of your equipment.

	Do you have a showroom for visitors?
	We do not have a showroom. All our equipment are stored on large racks in a warehouse. No visitors are allowed for insurance and safety reasons.

	Do you have a product catalogue?
	We do not have a product catalogue. We are constantly adding and removing products each month. Our website is the most accurate.

	Do you have a minimum order?
	We have a minimum order of $500 spend before we take on any event.

	How early can you setup?
	Our warehouse opens at 9 AM. Any setup requests before 9 am will require an early morning surcharge. Early morning setup before 8am: $300 Early morning setup before 6am: $500

	How late can you pick up?
	Our latest pick up is 10 PM. Anything after 10 PM will require a late night surcharge of $250.

	How long are your rental periods for?
	All rentals are up to a maximum of 72 hours. We offer extended rental periods for more than 3 days, 1 week or monthly rates.

	What payments do you accept?
	We accept All Credit Card Payments including: E-Transfers, American Express, Visa, and Mastecard. We do not accept cheques, PO, cash payments or invoicing.


	Additional Charges Apply to the Following:

	Why do you charge $150 for customer pickup?
	There is still labour involved in getting your order ready. Staff have to take equipment off racks, clean equipment, test to make sure all equipment is working properly.

	Why do you charge $250 for time change?
	Once your booking is confirmed. We block that time slot so no other clients can take it. We also assign staff and trucks for your event. We charge $250 for time change because everything has to be rescheduled.

	Same Day Pickup
	There is a $250 surcharge for returning the same day to pick up. We execute events through a scheduled route. Once we are done with our route; it's an inconvienance for us to return back to pickup.

	Out of Town Surcharge
	There is an out of town surcharge for locations more than 25 Kilometres outside of Hamilton.

	Late Night Pickup - After 10 PM
	There is a $250 late night surcharge for pickups after 10 pm.

	Early Morning Setup - Surcharges
	Early morning setup before 8am: $300
	Early morning setup before 6am: $500

	Last Minute Booking
	There is a $300 surcharge for all bookings under 14 days. There is a $500 surcharge for all bookings under 7 days.


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FEATURED CUSTOMERS | OUR CLIENTS

Birthdays, Corporate Events, Parties, Festivals, Concert Production, Fundraisers, Company Picnics, Parades, Weddings,
Marathon Races, Graduations, Film Production, Conventions, Trade Shows, Church Events, Races & Walks